Mario Agnello and his partner of almost 25 years Artwork Luney booked a vacation to Mexico by way of Sunwing.
However after a devastating analysis of pancreatic most cancers, Agnello determined to cancel the vacation scheduled for subsequent spring.
“It went into his liver it was stage 4, so I made a decision to name Sunwing to allow them to know what was happening and that we wanted to cancel,” Agnello mentioned.
It was a scenario he thought can be a easy repair, because the pair had bought cancellation insurance coverage on the time of reserving.
Luney died final week, leaving Agnello much more decided to get a refund.
“They rotated and mentioned, ‘I am sorry sir, however there isn’t any exception. Whether or not you are residing or dying, we won’t provide you with again your cash, we gives you vouchers,'” he mentioned, describing the telephone name with Sunwing.
“They have been very heartless. That they had no feeling in any respect.”
In line with Sunwing’s web site, the cancellation insurance coverage solely offers refunds by way of journey credit score vouchers.
“I instructed them I don’t need vouchers. I’ve to pay the payments now,” Agnello mentioned, mentioning the rising value of his mortgage and funeral bills.
Proper now, Agnello will lose his almost $1,000 deposit.
The voucher-only compensation is a element within the effective print that Gabor Lukacs, the president of Air Passenger Rights, says is unlucky, however not fraudulent.
“It phrases of humanitarian issues, clearly, this passenger ought to be given again his cash. However capitalism will not be about humanitarian issues. It is about income,” mentioned Lukacs.
“I might advocate getting your individual insurance coverage, and even there, I might advocate studying that effective print.”
With few choices, Agnello accepted the vouchers regardless of realizing they have to be used with in a yr.
“I’m not travelling wherever. I’m barely getting by. You anticipate me to go on a visit … with out him?”
It has been greater than two weeks since he agreed to the vouchers, however he has but to obtain them.
Sunwing didn’t reply to CTV Information after a number of requests for remark. The airline’s insurance coverage supplier Manulife acknowledged it is trying into Agnello’s case.
